User identification

Record can provide you with a lot of information with any of the user recordings or sessions of your customer's issue.

To get the most out of Record, and identify your users quickly, you can let us know to which username or email (or both) this Record belongs - by using the following API:

window.recordSettings = {
  name: "{YOUR_USER_NAME}",
  email: "{YUOR_USER_EMAIL}",
  customData: {
  //insert any additional data, for example:
  // key: value
  }

};

CustomData (ex)

window.recordSettings = {
  name: "John Doe",
  email: "[email protected]",
  customData: {
    "user_id": "123456",
    "user_tier": "free"
  }
};

<aside> ⚠️ all custom data values have to be strings

</aside>

Untitled

If you need more information or help with the implementation - please don't hesitate to reach us at [email protected]. We will be happy to help

Links

On this page