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🏠 Getting Started
⚙️ Setting up and installation
➕How to use Record
Record Integrations
💡Tips and best practices
📑 Legal
🔗 Quick Links
https://www.youtube.com/watch?v=sNaUt7wwjRo&t=1s
Record is the most convenient ****customer-facing way to help your users share their issues with all the information you need by simply recording them. It helps you to cut the support handle time, and be more productive, focused, and efficient while making your user much happier and more understandable.
With Zendesk integration, Record experience is faster, easier, and smoother by running everything from one place - your support OS.
Let's start! 🙂
This set of steps can be done only by Zendesk admin



Can be done by all support agents with zendesk account, and needs to be done only once.







<aside> 💡 Why does Record need tickets read & write rights?
Record uses read privilege to get the current ticket id, which helps us to make the connection between the record and his specific ticket.
Record uses write privilege to insert the record as a message from the user, and also for creating a new ticket on behave of the user.
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Can be done by any support agent with zendesk account


Needs a bit of technical knowledge